Responsible Gaming — Knowing Yourself, Protecting Yourself
Gaming at hehe is meant to be entertainment — once it goes beyond that, it is no longer just a game. We want every member to enjoy it consciously and within clear limits.
and above only
When does gaming become a problem?
Casino games or sports betting can be a source of entertainment for many — much like watching a film or enjoying a cricket match. But when someone keeps placing bets in the hope of recovering losses, or starts spending money meant for daily expenses, it takes on a different character. hehe always wants its members to recognise this and know when to stop.
Our Terms and Conditions clearly state that the minimum age to participate at hehe is 21. This rule is not a formality — it is a genuine protective measure. Identity verification is carried out to ensure that minors cannot open an account in any way.
This hehe page covers how gambling habits can change, which warning signs to watch for, and how to get help. If you have comments or questions, you can also visit our FAQ section.
hehe's Commitment
We believe an informed member is a happier member. hehe actively provides tools and information so that every member can keep control of their own gaming.
Tools to Keep Yourself in Control
These protection options are available to hehe members directly from their account.
Deposit Limit
Daily, weekly, or monthly — set the maximum amount you can deposit within any time period yourself. Once set, deposits beyond that limit will not be allowed.
Session Time Limit
Decide in advance how long you will play in one go. Once the set time is up, the account will automatically log you out.
Loss Limit
Set a loss limit so that play stops once losses exceed a certain amount. This is one of the most important steps for financial protection.
Cooling-Off Period
Suspend your account for a few days or weeks — during the cooling-off period, no bets can be placed and no deposits can be made.
Self-Exclusion
If you want to stop playing for an extended period, apply for self-exclusion. Once active, the account cannot be accessed and any attempt to open a new account is also blocked.
Reality Check Reminder
A notification will appear at set intervals — reminding you how long you have been playing and how much you have deposited or lost in the session.
To activate any tool or to find out more, contact hehe's 24/7 Live Chat or reach our team by email — support is available in both Bengali and English.
Recognise the Warning Signs
If you notice any of the following in yourself or someone you know, it is time to pay attention.
- Continuing to play repeatedly in the hope of recovering losses — commonly known as "chasing losses".
- Setting aside money for household groceries, rent, or a child's education in order to play.
- Hiding your gambling from family or friends, or lying about it.
- Feeling restless, irritable, or low when not playing — it is no longer entertainment, it has become a compulsion.
- Spending time or money beyond limits you set for yourself.
- Growing neglect of work, studies, or family responsibilities, with more focus on gaming.
- Placing bets with borrowed money or loans, and playing further to repay that debt.
Keep in mind
Experiencing even one of the signs above is not a sign of weakness — it is a signal that it is time to stop. Most people cannot get through this alone; seeking help is the sensible thing to do.
Strict Age Limit
The minimum age to open an account and participate in any form of betting or casino activity at hehe is 21. If an underage account is identified, it is closed immediately.
Ways to Get Help
Use these options rather than facing it alone.
hehe Live Chat
Day or night, contact hehe's 24/7 Live Chat at any time. You can speak in Bengali — self-exclusion or limit settings will be applied right away.
hehe Email Support
You can also reach us by email alongside Live Chat. Write your situation in detail and our team will respond promptly — in both Bengali and English.
Family and Trusted People
Tell someone close to you. Speaking openly with a family member or a trusted friend can sometimes bring the quickest resolution.
Professional Advice
Contact a mental health professional or addiction counsellor. This service is available at various government and private hospitals in Bangladesh.
Practical Habits for Responsible Gaming
Before you start playing, set a budget yourself — and treat that money as something you are prepared to lose. That may sound harsh, but it is the reality. Before depositing via bKash, Nagad, Rocket, or Upay, check your monthly income and expenses.
Avoid long unbroken sessions. Take a few minutes' break every hour — get up, drink some water, do something else. These short breaks help keep a clear head.
Remember, game outcomes are entirely random. Thoughts like "I'll win this time" or "it's my turn now" do not work in practice. Whether you play slots or live casino at hehe, every round is independent.
Under our Privacy Policy, your account information is kept secure and is not shared with any third party — even a request related to responsible gaming remains confidential.
Avoid playing under the influence of substances or when under mental stress. Making bets while dealing with major personal problems — such as job loss or a family dispute — generally leads to poor decisions.
Quick Contact
hehe's support team is available seven days a week, twenty-four hours a day via Live Chat and email.
Email: [email protected]
Parental Controls
If there are minors in the household, use parental control software on your device and keep your account login credentials secure.