hehe Privacy Policy

Section 01

Introduction and Applicability

hehe is a Bangladesh-based online gaming and betting platform. This privacy policy applies to the hehe website (hehecasino.cam) and all services connected to it. When you register on hehe, browse the platform, or use any of its services, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you of the circumstances, purposes, and manner in which your personal information is processed. hehe believes that data protection is not merely a legal obligation — it is an inseparable part of our responsibility to our users.

This policy should be read together with the Terms and Conditions, as both documents together form the complete framework of the contractual relationship between hehe and its users.

Section 02

What Information We Collect

hehe collects your information at various stages. This information can broadly be divided into three categories:

2.1 Registration Information

Information you provide directly when opening an account:

• Full name and date of birth (for age verification — must be 21 years or older)
• Mobile number and email address
• Password (stored in encrypted form — hehe cannot view plain-text passwords under any circumstances)
• Preferred payment method (bKash, Nagad, Rocket, or Upay)

2.2 Identity Verification Information (KYC)

hehe carries out a KYC process to ensure secure payments and withdrawals. At this stage the following may be required:

• Photo of National ID (NID) or passport
• Proof of current address
• OTP verification of mobile number

2.3 Automatically Collected Information

When you use hehe, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and navigation patterns
• Cookie and session data (details below)
• Gaming history and transaction records

Section 03

Purposes of Information Use

hehe uses your information only for specific and legitimate purposes. Each purpose is explained below:

3.1 Service Operation and Improvement

Your information is essential for creating your account, verifying logins, processing deposits and withdrawals, and managing gaming sessions. Usage statistics are also analysed to improve the performance of the platform.

3.2 Security and Fraud Prevention

hehe monitors every transaction and login activity to detect unusual behaviour. If unusual access attempts from multiple devices on a single account, rapid large-value transactions, or suspicious activity are detected, a verification process is triggered automatically.

3.3 Communication and Support

Using your mobile number and email, hehe's 24/7 support team stays in touch with you in Bengali or English. Urgent account-related notifications (login alerts, transaction confirmations) are sent through this channel.

3.4 Responsible Gaming

hehe analyses your gaming behaviour to identify potentially problematic patterns and takes steps to offer assistance when needed. Further details can be found in hehe's Responsible Gaming guidelines.

3.5 Marketing and Promotions

With your consent, hehe may inform you about new bonuses, promotions, or game updates. You can stop receiving marketing messages at any time from your account settings.

Section 04

Sharing Information with Third Parties

hehe never sells your personal information commercially. However, to maintain service quality, sharing information with certain third parties becomes necessary in specific circumstances:

4.1 Payment Processors

Transaction-related information required to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay is shared with these payment providers. This information is used solely for transaction verification.

4.2 Game Providers

Session-related information is sent to the servers of the relevant providers to keep the software of Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios running properly.

4.3 Technology and Security Services

Selected technology partners involved in server hosting, cybersecurity monitoring, and fraud detection may have access to limited information. All such partners are contractually bound to keep information confidential.

4.4 Legal Obligations

Information may be disclosed where legally required, based on a court order from a competent authority or a valid government request. In such cases, hehe complies with applicable law and notifies the user to the extent possible.

Section 05

Cookies and Tracking Technologies

The hehe website uses cookies, which are small text files stored in your browser. Cookies serve various purposes:

5.1 Essential Cookies

These cookies are used to maintain login sessions, manage security tokens, and ensure the basic functionality of the platform. Disabling them will prevent the site from working correctly.

5.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection and game filters) so you do not have to reapply the same settings each time you log in.

5.3 Analytics Cookies

hehe collects statistics on which pages are visited most and which features are used most to improve its service. This data is aggregated and is not identifiable at an individual level.

You can disable cookies by changing your browser settings, though this may limit certain services.

Section 06

Data Security Measures

hehe takes industry-standard technical and organisational steps to protect your information:

• SSL Encryption: All data exchanged between the website and the server is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — a one-way cryptographic hash function is used.
• Access Control: Among hehe's staff, only those who require it for their work can access specific information.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Data Backup: Regular backups are maintained in encrypted storage to protect against data loss.

It is hehe's policy to promptly notify affected users of any security breach.

Section 07

Data Retention Period

hehe retains your information only for as long as necessary:

7.1 Active Accounts

Registration information, transaction history, and gaming records are retained for as long as your account remains active. This information is needed to manage your account and resolve disputes.

7.2 After Account Closure

Even after an account is closed or deactivated, financial records and identity verification information may be retained for a defined period due to legal requirements. After this period, the information is securely deleted.

7.3 Marketing Data

If you opt out of marketing communications, your information will no longer be used for promotional contact from that moment, and the relevant data will be removed within a reasonable time.

Section 08

Your Rights as a User

As a registered member of hehe, you have the following rights regarding your information:

• Right of Access: You may request to know what information hehe holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, subject to any legal retention obligations that apply.
• Right to Restrict Processing: In certain circumstances you may request restrictions on the processing of your information.
• Opt-Out of Marketing: You may request at any time to stop receiving promotional communications.
• Right to Complain: If you have concerns about how your information is managed, you may inform hehe's support team.

To exercise these rights, contact hehe via 24/7 live chat or email. Requests are generally responded to within 30 business days of receipt.

Section 09

Protection of Minors' Information

hehe strictly prohibits registration and gaming participation by anyone under the age of 21. The platform does not knowingly collect, process, or store any information from minors.

If evidence is found that a minor has opened an account using false information, that account will be closed immediately and all collected information will be deleted.

If a guardian believes their child has registered on hehe, please contact our support team immediately.

Section 10

Policy Updates and Changes

hehe reserves the right to amend this privacy policy as needed. In the event of significant changes, users will be notified at login or via email.

The date of each update will be noted at the top and footer of this page. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

To learn about hehe's other legal documents beyond this policy, you may visit the About Us page, which contains a detailed description of the platform's overall structure and commitments.